Warranty Policy of LaMere Cycles
Best in the Business!
We pride ourselves on having the best and easiest warranty and crash replacement policy in the bicycle industry. This is the benefit of acquiring our frames and rims factory direct; if we need to replace an item, it's not going to break our bank account and we're not going to argue with you, drag our feet, or stall in getting a new frame or wheelset back out to you ASAP. Carbon bike frames and components break sometimes, due to manufacturing defects or pushing the envelope a little too far, or from crashing. It's just the way it goes. All major bike brands have almost the exact failure rate of frames and our failure rate is the same, which seems to be about 1 in 40 frames that will have or develop an issue. If you do a lot of riding then you've probably already broken a carbon frame or two.
Crash Replacement Policy
For the components and wheelsets we place on our bikes, we defer to those companies and their warranty policies, but if you break a LaMere frame, wheelset, or other component from crashing, hijinx, accident, mayhem, driving into your garage, having a gnarly rock put a hole in your mtn bike's downtube, or any type of pilot error or crash, we will sell you a brand new frame at dealer cost plus shipping. For crash replacement frames you would pay shipping charges for sending in your frame, we would pay shipping charges sending frame back to you in the USA, or we would split the shipping charges with you if shipping outside the USA. If you are not the original owner of a LaMere frame that is crashed, we will honor the Crash Replacement Policy for an additional $100 charge.
Manufacturing Defect Policy
If your LaMere frame, wheelset, or component breaks due to an inherent structural deficiency then we will want to receive your broken item before sending your replacement, since we need to send the defective item back to the manufacturer in Asia for quality control purposes. We send out your new item as soon as we receive your broken one. You would pay shipping costs for sending in broken item, and we would pay shipping costs for sending you the replacement item. You will never have to wait months for a replacement frame, wheelset, or component from us as we keep a ton of everything in stock at all times.
The warranty we offer is an Unconditional Lifetime Warranty on all our frames for the original owner, as simply put forward above, and is between you, our customer, and LaMere Cycles, LLC of Minnesota, USA.
For more info or clarifications please send us an email: Sales@lamerecycles.com
Or give us a call directly in the USA any time day or eve at: 612-315-3905